LETTER: Praise For RMLD's Storm Response

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To the editor,

I would like to express my appreciation for the communication job done by Reading Municipal Light Department during the recent storm.  I found their website informative and, most importantly, courteous informed staff responded to my inquiries even at 4:00 in the morning when I needed to confirm that all the schools had power in order to make a decision on holding school.  In ten years as a superintendent in several different communities I’ve never previously  had that level of response or communication from a utility provider.


Thomas W. Jefferson, Ed.D.

Superintendent of Schools, Lynnfield

Catherine Celenza November 01, 2012 at 01:49 AM
Mr. Jefferson, With all due respect, I doubt you were one of the people with no power for over 24 hours. Having to deal with the RMLD service people who had very little idea of when power might be restored and then learning that they didn't have sufficient staff to cover 3 shifts during a state of emergency does not equal even minimal customer service in my opinion. Obviously, your mileage varies, but I, for one, believe that RMLD might be taking their service cue from NStar.
John November 02, 2012 at 03:12 AM
Spot on Catherine. It's all BS. Plus, I wonder why he jumps from job to job in the past 10 years.


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